1. Introduction
Build Flow Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Company Information:
Business Name: Build Flow Media
Registered Address: 262 Chapman Rd STE 240, Newark, DE 19702, United States
Contact Email: [email protected]
By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
When you contact us, request our services, or fill out forms on our website, we may collect:
Full name
Business name and type
Email address
Phone number
Physical business address
Project details and service requirements
Any other information you voluntarily provide
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website addresses
Location data (city/country level)
Cookies and similar tracking technologies
2.3 Third-Party Analytics and Advertising
We use third-party services that may collect information about your online activities:
Google Analytics - for website traffic analysis
Facebook Pixel / Meta Ads - for advertising and retargeting
Other advertising platforms - for campaign optimization
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, operate, and maintain our digital marketing services
Appointment Scheduling: To book and confirm qualified appointments for your business
Communication: To respond to inquiries, provide customer support, and send service updates
Marketing: To send promotional emails, newsletters, and service offers (with your consent)
Analytics: To analyze website usage and improve our services
Advertising: To deliver targeted ads and measure campaign effectiveness
Legal Compliance: To comply with legal obligations and protect our rights
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party vendors who assist us in:
CRM and lead management systems
Email marketing platforms
Payment processing
Website hosting and maintenance
Analytics and advertising services
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect analytics data.
Types of Cookies We Use:
Essential Cookies: Required for website functionality
Analytics Cookies: Track website usage and performance (Google Analytics)
Advertising Cookies: Enable targeted advertising (Facebook Pixel, Google Ads)
Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. To opt out of interest-based advertising, visit:
Digital Advertising Alliance Opt-Out
Network Advertising Initiative Opt-Out
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 General Rights
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your information for certain purposes
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your data to another service provider
7.2 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your rights
7.3 European Residents (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the rights listed above and the right to lodge a complaint with a supervisory authority.
7.4 Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Marketing Communications
8.1 Email Marketing
If you opt in to receive marketing emails, we may send you:
Newsletters
Service updates
Promotional offers
Industry insights
8.2 Unsubscribe
You can unsubscribe from marketing emails at any time by:
Clicking the "unsubscribe" link in any email
Contacting us at [email protected]
Note: Even if you unsubscribe from marketing emails, we may still send you transactional emails related to our services.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of data in transit (SSL/TLS)
Secure server infrastructure
Access controls and authentication
Regular security assessments
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Do Not Track Signals
Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals, as there is no industry standard for how to respond to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the updated policy on our website
Updating the "Last Updated" date at the top of this page
Sending an email notification (for significant changes)
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Build Flow Media
262 Chapman Rd STE 240
Newark, DE 19702
United States
Email: [email protected]
16. Additional State-Specific Rights
Nevada Residents
Nevada residents have the right to opt-out of the sale of certain personal information. We do not sell personal information as defined under Nevada law.
Virginia, Colorado, Connecticut, and Utah Residents
If you are a resident of Virginia, Colorado, Connecticut, or Utah, you may have additional rights under your state's privacy laws, including the right to opt-out of targeted advertising and the sale of personal information.
Your privacy matters to us. We are committed to protecting your information and being transparent about our data practices.