Terms of Service
Effective Date: January 12, 2026
Last Updated: January 12, 2026
1. Agreement to Terms
Welcome to Build Flow Media. These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing our website or engaging our services, you agree to be bound by these Terms.
Company Information:
Business Name: Build Flow Media
Registered Address: 262 Chapman Rd STE 240, Newark, DE 19702, United States
Contact Email: [email protected]
If you do not agree to these Terms, you may not access or use our services.
2. Description of Services
Build Flow Media provides digital marketing services specifically designed for contractors and home renovation companies. Our services include, but are not limited to:
Qualified Appointment Generation: We run targeted advertising campaigns to identify, qualify, and schedule appointments with homeowners ready for renovation projects
Lead Qualification: Pre-screening and vetting of potential clients before appointments are scheduled
Digital Marketing Strategy: Customized marketing campaigns for contractors
Advertising Management: Creation, management, and optimization of paid advertising campaigns
Appointment Scheduling: Coordination and booking of qualified sales meetings
2.1 Service Model
Unlike traditional digital marketing agencies, we focus exclusively on delivering scheduled, qualified appointments rather than unqualified leads or clicks. Our performance-based approach means we succeed when you succeed.
3. Eligibility
You must meet the following requirements to use our services:
Be at least 18 years of age
Have the legal authority to enter into a binding contract
Operate a legitimate contracting or home renovation business
Provide accurate and complete information about your business
Comply with all applicable laws and regulations in your jurisdiction
We reserve the right to refuse service to anyone for any reason at any time.
4. Account Registration and Security
4.1 Account Information
When you engage our services, you agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your login credentials (if applicable)
Notify us immediately of any unauthorized access or security breach
4.2 Account Responsibility
You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.
5. Service Agreements and Contracts
5.1 Individual Service Contracts
Specific terms of service delivery, including:
Number of qualified appointments guaranteed
Service duration and timeline
Pricing and payment terms
Performance metrics and guarantees
Cancellation and refund policies
will be outlined in separate, individual service agreements executed between Build Flow Media and each client.
5.2 Precedence
In the event of any conflict between these Terms of Service and an individual service contract, the terms of the individual service contract shall prevail.
6. Payment Terms
6.1 Fees and Pricing
Service fees, payment schedules, and pricing structures will be specified in your individual service agreement.
6.2 Payment Methods
We accept payment via:
Credit/debit cards
Bank transfers (ACH/wire)
Other methods as agreed upon in writing
6.3 Late Payments
Late payments may result in:
Suspension of services
Late fees as specified in your service agreement
Termination of services
Collection actions
6.4 Refunds
Our refund policy will be specified in your individual service agreement. Generally, if we fail to deliver the guaranteed number of qualified appointments as outlined in your contract, you may be eligible for a refund or service credits.
7. Performance Guarantee
7.1 Our Commitment
We guarantee to deliver the specific number and quality of appointments outlined in your service agreement, provided that:
You follow our proven systems and processes
You respond promptly to scheduled appointments
You provide necessary materials and information in a timely manner
Your business meets basic operational standards
7.2 Client Responsibilities
To qualify for our guarantee, you must:
Attend all scheduled appointments or provide 24-hour advance notice of cancellations
Follow our recommended sales and follow-up processes
Provide feedback on lead quality within specified timeframes
Maintain professional standards in client interactions
Keep your calendar and availability updated
7.3 Exclusions
Our guarantee does not cover:
Appointments cancelled by you with less than 24 hours notice
Missed appointments due to your unavailability
Poor conversion rates due to pricing, service quality, or business reputation issues
Market conditions beyond our control
Force majeure events
8. Intellectual Property Rights
8.1 Our Property
All content on our website and in our marketing materials, including but not limited to:
Text, graphics, logos, and images
Software and code
Marketing strategies and methodologies
Advertising creatives and copy
Proprietary processes and systems
are owned by Build Flow Media or our licensors and are protected by copyright, trademark, and other intellectual property laws.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our services for your business purposes only. You may not:
Copy, modify, or distribute our materials without permission
Reverse engineer our systems or processes
Use our branding or materials for purposes other than intended
Share our proprietary methods with competitors or third parties
8.3 Client Materials
You retain ownership of all materials you provide to us (logos, photos, business information). By providing these materials, you grant us a license to use them for the purpose of delivering services to you.
9. Confidentiality
9.1 Confidential Information
Both parties agree to keep confidential any proprietary information shared during the course of our business relationship, including:
Business strategies and plans
Customer lists and data
Pricing information
Proprietary processes and methodologies
Financial information
9.2 Exceptions
Confidential information does not include information that:
Is publicly available
Was known prior to disclosure
Is independently developed
Is required to be disclosed by law
10. User Conduct
You agree not to:
Use our services for any illegal purpose
Violate any laws or regulations
Infringe on intellectual property rights
Transmit harmful code or viruses
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of our services
Impersonate any person or entity
Harass, abuse, or harm others
Provide false or misleading information
11. Third-Party Services
11.1 Advertising Platforms
Our services utilize third-party advertising platforms (Google Ads, Facebook/Meta Ads, etc.). Your use of these platforms through our services is subject to their respective terms of service.
11.2 No Endorsement
We are not responsible for third-party services, websites, or content. Mention of third-party products or services does not constitute an endorsement.
12. Disclaimers
12.1 Service "As Is"
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
12.2 No Guarantee of Results
While we guarantee a specific number of qualified appointments as outlined in your service agreement, we do not guarantee:
That you will close sales or generate revenue
Specific return on investment (ROI)
That appointments will result in contracts
Continuous, uninterrupted, or error-free service
12.3 Business Success
Your business success depends on many factors outside our control, including:
Your sales skills and processes
Quality of your services
Pricing and competitiveness
Market conditions
Your business reputation
13. Limitation of Liability
13.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUILD FLOW MEDIA'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
13.2 Excluded Damages
WE SHALL NOT BE LIABLE FOR:
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOST PROFITS OR REVENUE
LOSS OF BUSINESS OPPORTUNITIES
LOSS OF DATA
COST OF SUBSTITUTE SERVICES
13.3 Exceptions
Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
14. Indemnification
You agree to indemnify, defend, and hold harmless Build Flow Media, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
Your violation of these Terms
Your violation of any law or regulation
Your violation of any third-party rights
Your use of our services
Content you provide to us
Your business practices or conduct
15. Term and Termination
15.1 Service Term
The term of service will be specified in your individual service agreement.
15.2 Termination by You
You may terminate services according to the terms specified in your service agreement. Early termination may result in fees or penalties as outlined in your contract.
15.3 Termination by Us
We may terminate or suspend services immediately, without prior notice, if:
You breach these Terms or your service agreement
You fail to make payments
You engage in fraudulent or illegal activities
You violate our policies
Continuing service would harm our business or reputation
15.4 Effect of Termination
Upon termination:
Your right to use our services immediately ceases
You remain liable for any outstanding payments
Provisions that by their nature should survive (confidentiality, indemnification, limitation of liability) will continue
We may delete your data according to our data retention policies
16. Dispute Resolution
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
16.2 Informal Resolution
Before filing any formal action, you agree to first contact us at [email protected] to attempt to resolve the dispute informally.
16.3 Arbitration
Any dispute arising from these Terms or our services shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. The arbitration shall take place in Delaware.
16.4 Exceptions to Arbitration
Either party may bring an action in court to:
Seek injunctive relief
Protect intellectual property rights
Collect outstanding payments
16.5 Class Action Waiver
You agree to bring any disputes individually and waive your right to participate in class actions or class arbitrations.
17. General Provisions
17.1 Entire Agreement
These Terms, together with any individual service agreement and our Privacy Policy, constitute the entire agreement between you and Build Flow Media.
17.2 Amendments
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Posting updated Terms on our website
Sending email notification
Updating the "Last Updated" date
Your continued use of our services after changes constitutes acceptance of the modified Terms.
17.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
17.4 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
17.5 Assignment
You may not assign or transfer these Terms or your rights under them without our written consent. We may assign these Terms without restriction.
17.6 Force Majeure
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
17.7 Relationship
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Build Flow Media.
17.8 Notices
All notices under these Terms must be in writing and sent to:
Build Flow Media
262 Chapman Rd STE 240
Newark, DE 19702
United States
Email: [email protected]
18. Contact Information
If you have questions about these Terms of Service, please contact us:
Build Flow Media
262 Chapman Rd STE 240
Newark, DE 19702
United States
Email: [email protected]
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.